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Also attached to this agenda item: Revelstone Quote - Croton-on-Hudson NY 2

--- PAGE 1 --- Increasing Performance & itt Effectiveness in Local Governments — January 2012 | y a | revelSTONE --- PAGE 2 --- Improvement i oe Page » 2 2EvelSsTONE --- PAGE 3 --- ~~ To om 2 g pa) : * >* ‘ia @ : s ‘> ig [? idm Do you know if your Aw fh yy! “fa department managers CN) lChhrae are performing at 4 a | a i goal/plan? Page *3 zevelSsTONe --- PAGE 4 --- Comparability ~» Ti : _ st = <— Gl cE a a | - ec]. |CWihatare yy Gag: = other towns ee ON doing? of a A | Peis. Sars i. Can you compare your performance to other like peers? Page *4 2evelsTone --- PAGE 5 --- 7 ) > eT } . ——— my if— ae 7 z beece >” ae Dis - a 4 . ales RevelSTONE --- PAGE 6 --- Transparency Page = 6 revelstTone --- PAGE 7 --- Compass — Performance Management Platform MEASURE 2 cd LEARN Page *7 zevelsTone --- PAGE 8 --- Compass — Performance Management Platform tt SMeasure \ = Record your performance data in one central location: ly | re — Over 500 pre-defined metrics = I 3 to choose from = oy (ee >? — Create custom metrics z <4 = Simple and intuitive user entry \Q WA = Set goals/targets LEARN = Ad-hoc reports (charts & tables) = Import data from spreadsheets Page 8 revelstTone --- PAGE 9 --- Functional Areas = Police = Parks & Recreation "Fire = Engineering = Building Permits = Library = Roads = Emergency Dispatch = Solid Waste = Health = Buildings & Grounds = Finance, Purchasing & IT Page "9 revelSTONe --- PAGE 10 --- Pre-defined Measures AREA FUNCTION CLASSIFICATION ae Prepon fimo Fe fre FRseoh fieomtneccesiiomroniton , Page * 10 zevelSTONe --- PAGE 11 --- Compass — Performance Management Platform MEASURE - \ _«= Identify what services need improvement ky | al s | ro) = Self select your peer towns © = <s Ss eg a PW N = Anonymous or identified 2 | 4 = Reporting: XQ vas ~ Benchmark average trend lines LEARN — Rank reports Page = 11 revelsTone --- PAGE 12 --- Compass — Performance Management Platform MEASURE \ = Learn how leaders achieve top results iN f. 8 = Understand best practices & © a = review success stories s , = = Ask questions and discuss with - ™ your peers through a built-in social _— vA networking forum LEARN | | Page + 12 revelsTone --- PAGE 13 --- Compass — Performance Management Platform MEASURE P / a = Make data driven decisions = Share performance information x | 8S with citizens, council & employees ve) = <S Ss | ; ce FI 2 ~=" Develop improvement action plans z | 4 = Improve XQ vA — Services — Efficiencies LEARN — Outcomes Page = 13 zevelsTone --- PAGE 14 --- 2 om Zo F Bax ar Dati Mite + ‘ - pias AE - 2 = ‘ a ~~ 2 _ % if ‘ ght aie = ; ian i ia nh coat P ; Bi: / - , ‘ , : pd Fa nn, < oa SLE OT es — et ores m6. Lae: « ' EXPOSING THE MYTHS -. maa C= het og = s > 4 <p: sg gaa i a AKE Us Mi : Sen git Sree ee 2x 2 J THAT WEAKE US MISERABLE Page = 14 2evelsToNe --- PAGE 15 --- #1 Wecan’t get the data to com pare - “ it 7 C= ~e — as - 7 “ . i ail Vv = " = ~ — ir , “= = 7 je a te as e . . *~ fa a ~~ . a = mir _ o', i. ea Hie — => = + ce Sis tem t 2 a 2 a ee ee ee —an E ly - . 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REVEISTONE --- PAGE 16 --- #2 |can’t compare apples to apples Page = 16 revelsTonNe --- PAGE 17 --- “ Ze f ~~ éX) ,_= ji — mm 't | ) “AE BAR * ee LFA YS ee SE Ships / OP eed || : >. “iis i Seb pls, ——_ Raper revelsToNe --- PAGE 18 --- \\ My --- PAGE 19 --- #5 | don’t know where to begin ‘3 ~~ [= 59377 L 2 ea ee & : ~ A , S—- <a ee ae > : tte Wii . : Ae, ye Page = 19 zevelsTone --- PAGE 20 --- = Provide transparency to citizens, elected officials, and other interested parties = Improve decision making through data driven discussions = Improve the efficiency and effectiveness of program and service delivery = Support strategic planning and goal setting processes = Improve outcomes = Gain recognition as a leader, forward thinker, hero = Hold department managers accountable for results = Easily communicate your performance to town councils & citizens Page * 20 revelsTone --- PAGE 21 --- Compass — Performance Management Platform MEASURE ec a. aa = o. ; i 2 a LEARN www.revelstonelabs.com Page *21 revelstone --- PAGE 22 --- > ae. ( (S> Pe i : am me) a lke Page * 22 2eve|lSTONE --- PAGE 23 --- Ba af 4 7 ov . , - ees tas aa a. ngs . "i ae Additional Slides for Q&A oie “cs tp ay a ——————————— a Da £ ae tS 5 wt a ¥ e Vi a es : ao Jeo a ; t= ‘a we < 1 Cae oy, | =~ a “ : Al fil LJ —/E Je Ee mS eu ee REVEISTONE eat) APE me --- PAGE 24 --- Benchmark — Trend View % % Property Crimes Cleared by Arrest — 630 — a 070 — PY 2010 Boom4 oss a a a a a 3 ee 0.60 0.60 0.61 et ee coe 0.60 .+——e—_-——"* A 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 os | ue 0.50 o—___» —___» __» _»=__> _>»+___.» __» ___» __o __# 2 0.40 0.40 0.40 0.40 een ‘5 oo _@—-_e____e—__e * 3 o Fy 0.30 0.24 0.25 on a -~* 73 0.25 * 0.20 0.20 = 0.20 of one Oe a i —__ 0.15 Ue 8 0.10 ~~ i=) © ou Nee = 3 oo & JAN-2012 FEB-2011 MAR-2011 APR-2011 MAY-2011 JUN-2011 JUL-2012 AUG-2011 SEP-2011 OCT-2011 NOV-2011 DEC-2011 Page « 24 revelsTone --- PAGE 25 --- Benchmark - Rank View Police Overtime per 1000 residents Town A Town B = Police Overtime Town C per 1000 residents Springfield 0 0.1 0.2 0.3 Page * 25 reEvelsSTONEe --- PAGE 26 --- Benchmark — Table View ; FTE law enforcement Relice Officers per 1000 residents ra oe Sl 52 , Police operations costs per Police 4000 residents $9,499 $9,250 $9,210 $10,650 Police Rrepemyicamesipensl00? A5 47 A 38 residentsRoads Roads Cost per pothole repaired $103 $112 $115 $94 Roads Curb miles swepts 48 48 51 60 r 4. Roads Zavor Pothiolesie paied! In 100% 100% 94% 98% two days Roads Road maintenance cost per gs 444 $5,715 $5,985 $4,850 municipal lane mile Sanitation Number of customer 3 2 4 2 . service calls Sanitation [otal cost of garbage (only) ¢57 699 $g9.650 $91,045 $87,500 collection Page * 26 revelsToNe --- PAGE 27 --- Compass - Measures Max | Feectscc| Help| Logout + |! Cherry Hill | | REVEISTONE Pome |UEASTESE (views | Benchmarks |/ Setup | | Measures ' AF au et Measure Entry = - ee 7 ee oe = il i Measure Select | Department: Police Department Scenario: Actual Date: 01-APR-2014 Se eee eee | Daily Weekly | Monthly | Quarterly Yearly ; Measure Jan 2011 Feb 2011 Mar 2011 Apr 2011 May 2011 Jun 2011 Jul 2011 Measure ] Average police response time for emergency calls Minutes 6.45 5.51 620 6.15 0.00 0.00 0.00 Average police response time for non-emergency cals Minutes 12.30 12.05 11.41 11.54 0.00 0.00 0.00 | Crimes cleared by arrest Number 50 50 100 84 0 0 0 4 (ee - annie —=== SS at ————= ——— ore Done @ Internet | Protected Mode: On fv 100% v : itn Page = 27 revelsTone