Documents › Board of Education, 2026-10-15

agreement 19 pages

Proposed 36-month Xerox Business Solutions managed-print agreement at $2,885.84 monthly. The contract lists 157 devices for monitoring and remains a requested board action in this agenda preview.

Also attached to this agenda item: Xerox Sales and Services Agreement

CEC approved Ver.1.8.3 Effective 5/14/26 Page 1 of 19 Xerox Business Solutions, LLC (“Company”) CUSTOMER SALES & SERVICE AGREEMENT BILL TO CUSTOMER NAME CUSTOMER NAME CROTON HARMON UNION FREE SCHOOL DISTRICT CROTON HARMON UNION FREE SCHOOL DISTRICT ADDRESS ADDRESS 10 GERSTEIN STREET 10 GERSTEIN STREET CITY, STATE ZIP CITY, STATE ZIP CROTON ON HUDSON, NY 10520 CROTON ON HUDSON, NY 10520 PRIMARY CONTACT PERSON PRIMARY PHONE NUMBER PRIMARY EMAIL BILL TO CONTACT PERSON BILL TO PHONE NUMBER BILL TO EMAIL DR. ELLEN MOSKOWITZ 914-271-4713 ellen.moskowitz@chufsd.or g Thomas Thomas 9142714713 thomas.thomas@chufsd.org SALESPERSON CUSTOMER PURCHASE ORDER # COMPANY REFERENCE # SERVICE CONTRACT MPS CONTRACT Replace Robert J Oliverio 20490830 CONTRACT # CONTRACT # B-CN5212-04 CASH AMOUNT MONTHLY SERVICE PAYMENT MONTHLY MPS PAYMENT $0.00 N/A $2,885.84 TERMS OF PAYMENT: NET THIRTY (30) DAYS FOR CASH SALE AND ALL OTHER INVOICES NET THIRTY (30) DAYS FROM DATE OF INVOICE PRODUCTS QTY MODEL/PRODUCT # LOCATION DESCRIPTION TOTAL PRICE SEE PRODUCT SCHEDULE (SCHEDULE A) SUBTOTAL SEE PRODUCT SCHEDULE (SCHEDULE A) SEE TRADE-IN EQUIPMENT / LEASE RETURN FORM SPECIAL SERVICES FEES $0.00 NOTE / ADJUSTMENT DETAILS The Service/MPS Escalation Rate is 0%. Westchester County Shared Services Agreement IT-1832. Contract Renewable on an annual basis. This contract is replacing B-CN5212-04, please cancel this contract. Please see the updated device list with highlighted changes. OTHER ADJUSTMENTS $0.00 CONTRACT TYPE EFFECTIVE DATES TRANSACTION TYPE CASH SALE RENTAL TERM IN MONTHS 36 Months LEASE MAINTENANCE ONLY PROPOSED START DATE Actual start date based on delivery or lease commencement. CONTRACT TERMS NOTES SERVICE MPS All parts, labor, drums and supplies; excluding paper and staples All parts and labor, including drums; excluding supplies, paper, and staples Remote Solve Opt-Out Includes other (indicate) Please note some devices are End of Service. Replacement parts may not be readily available. At that point, devices will be covered for supplies only. CONTRACT POOLS SERVICE MPS POOL MONTHLY VOLUME OVG. RATE MONTHLY PAYMENT BASE FRQNCY OVG. FRQNCY B&W: MPS Pool #1 42,000 $0.01250 Included in MPS Payment Monthly Annual Color: MPS Pool #1 17,000 $0.12500 Included in MPS Payment Monthly Annual FLAT RATE POOLS POOL QUANTITY MONTHLY PAYMENT BASE FRQNCY B&W: MPS Flat Rate Pool #1 12 Included in MPS Payment Monthly REMOTE SERVICE TECHNOLOGY XDA (Monitoring Only): 157 Devices Covered PRIMARY METER CONTACT TECHNOLOGY CONTACT PERSON TECH PHONE # TECH EMAIL METER CONTACT PERSON METER PHONE # METER EMAIL Miguel Pena 914-271-4713 Miguel.pena@edutek.co m Miguel Pena 914-271-4713 Miguel.pena@edutek.c om Company will install an app to automatically collect device meters for contract billing and automated supply replenishment. Company will charge a fee per machine per overage billing cycle should customer decline meter and supply technology app installation. QTY MODEL / PRODUCT # SOFTWARE & DESCRIPTION SEE SOW FOR DETAILS TOTAL PRICE SEE PRODUCT SCHEDULE (SCHEDULE A) CUSTOMER ACCEPTANCE By executing this agreement, I acknowledge that I have read and understand this agreement and I certify that I am authorized to execute this agreement on behalf of customer. Authorized signature acknowledges terms / conditions and expiration dates or meter readings. The terms and conditions on the face and reverse side of this agreement correctly set forth the entire agreement between parties. AUTHORIZED CUSTOMER SIGNATURE: **signature** TITLE: **title** SIGNER’S NAME (PRINTED): **fullname** DATE: **datesigned** CEC approved Ver.1.8.3 Effective 5/14/26 Page 2 of 19 COMPANY SALES: **signature2** DATE: **datesigned2** CEC approved Ver.1.8.3 Effective 5/14/26 Page 3 of 19 Sales & Service Terms and Conditions 1. Definitions. The first page of this Sales & Service Agreement is referred to herein as the “Cover Page.” The Cover Page, these Terms and Conditions, any Schedules (e.g., a Product Schedule), Statements of Work (“SOW”), and/or any other attachments referenced on the Cover Page or attached hereto and incorporated herein represent the agreement (the “Agreement”) between Company and the Customer (“Parties”) as identified on the Cover Page of this Agreement, with respect to the acquisition of those Products and/or Services. “Products” shall mean the equipment (“Equipment”) and any Software (“Application Software”) identified on the Cover Page and/or on a Product Schedule. 2. Scope. This Agreement may be executed for: a) A SALE of Products. If a SALE, Company hereby offers to sell/license and Customer hereby accepts to purchase/license those Products in the quantity and for the price indicated on the Cover Page (and/or Product Schedule). Title to the Equipment will transfer to Customer upon delivery; b) A LEASE of Products. If a LEASE, Customer will execute a separate lease agreement which will fund the purchase/license of the Products in the quantity indicated on the Cover Page (and/or Product Schedule) for the benefit of Customer. The lease will be between (i) Customer and a third-party lessor or (ii) Customer and Company, which Company shall then assign to a third-party lessor (each a “Lessor”). Nothing herein shall alter, amend, or affect Customer’s or Lessor’s rights or obligations pursuant to such lease. Upon execution of a lease agreement between Customer and Lessor, Customer shall be responsible to Lessor to satisfy the terms and conditions of the lease; c) A RENTAL of Products. If a RENTAL, Company hereby offers to rent and Customer hereby accepts to pay for those Products in the quantity and for the price indicated on the Cover Page (and/or Product Schedule). Title will remain with Company throughout the Term as indicated on the Cover Page. Customer agrees to obtain adequate insurance coverage sufficient to cover the full replacement value of the rental equipment while in Customer’s possession, and to have Company named as the loss payee. Unless otherwise stated in the Cover Page, the rental is non-cancellable for the stated term; and/or d) An ACQUISITION OF SERVICES. Services may include those Services referenced in Section 4 of this Agreement and/or such additional Services outlined in one or more SOWs. 3. Delivery and Installation. Unless specified otherwise on the Cover Page, for any Sale, Lease, or Rental, Company shall deliver and install the Products at the location specified on the Cover Page and/or Product Schedule unless: (1) Customer has not made available at that address a suitable place of installation as specified by the Company; or (2) Customer has not made available suitable electrical service in accordance with the Underwriter’s Lab (“UL”) or manufacturer’s requirements. Risk of loss will transfer to the Customer upon delivery. Customer will be responsible for nonstandard delivery charges, and Company shall provide notice of any such nonstandard charges as promptly as reasonably possible. Relocation of Products to a location other than that specified on the Cover Page and/or Product Schedule requires Company’s consent and may result in fees or increased rates. 4. Services. This Agreement covers both the labor and materials for adjustments, repairs, and replacement of parts necessitated by normal use of the Equipment. Unless otherwise stated on the Cover Page, Services do not include the following: (a) repairs due to (i) misuse, neglect, or abuse (including, without limitation, improper voltage or use of supplies that do not conform to the manufacturers’ specifications), (ii) use of options, accessories, products, supplies not provided by Company; (iii) non-Company alterations, relocation, or service; and/or (iv) loss or damage resulting from accidents, fire, water, or theft; (b) maintenance requested outside Company’s normal business hours or as stated in this Agreement, (c) relocation, (d) software or connected hardware, (e) hard drive replacement, (f) MICR Toner for Laser Printers, and parts and labor for all non-laser printers, and/or (g) parts for Scanners. Company reserves the right, at its sole discretion, to replace Equipment with Equipment of similar or better conditions and features, rather than providing on-site Service support. Replacement parts may be new, reprocessed, or recovered. Supplies provided by Company are in accordance with the copy volumes set forth on the Cover Page and within the manufacturer’s stated yields, and do not include staples or paper. If we determine that you have used 15% more consumable supplies than normal (as determined by the manufacturer’s specifications) to produce pages/prints, you agree to pay us an amount from time to time which may be necessary to offset such increased usage. Supplies are to be used exclusively for the Equipment and remain Company property until consumed. Customer will return, or allow Company to retrieve, any unused supplies at the termination or expiration of this Agreement. Supplies will be shipped to Customer via shipping method selected by Company. Unless otherwise stated on the Cover Page, Customer will be billed for shipping costs per billing period or per shipment based on number of products. Additional fees may be charged for Services provided outside Company’s standard business hours or for computer/network issues and will be at Company hourly rates in effect at the time of such Services. Equipment may be supported and serviced using data that is automatically collected by Company from the Equipment via electronic transmission from the Equipment to a secure off-site location. Examples of automatically transmitted data include product registration, meter read, supply level, Equipment configuration and settings, software version, and problem/fault code data. All such data will be transmitted in a secure manner specified by Company. The automatic data transmission capability does not permit Company to read, view or download any Customer data, documents or other information residing on or passing through the Equipment or Customer's information management systems. Services may be delivered by Company’s Affiliates and/or Subcontractors, at Company’s sole discretion. Unless otherwise stated on the Cover Page, Company may charge and Customer shall pay a charge for each instance in which Customer declines Company’s use of remote technology to provide Services. Unless otherwise agreed to in writing, Customer remains solely responsible to secure any sensitive data and permanently delete such data from the internal media storage prior to removal of Equipment or termination of this Agreement. Company has no obligation to maintain Equipment beyond the “End of Service” for that particular model of Equipment. End of Service (“EOS”) means the date announced by manufacturer after which Company will no longer offer Services for a particular Equipment model. Company reserves the right to discontinue Service upon thirty days written notice for any Equipment for which parts and/or Supplies are no longer available or are not available on commercially reasonable terms. 5. Meter; Electric Services. Equipment is required to be connected to a remote transmission tool, which will periodically communicate meter reads as well as other device diagnostic data and upon which invoices will be based. If a remote transmission tool is not installed and otherwise upon request, you will provide us, by telephone, email, web submission, or fax with the actual meter readings three days prior to your due date. We may estimate the number of images used if such meter readings are not communicated to Company. The estimated charge for excess images shall be adjusted upon receipt of actual meter readings. If you do not maintain remote transmission, the Company reserves the right to charge you a per device fee for such affected Equipment due to the increased service visits that will be required in order to: (x) obtain such information, (y) provide such transmissions and (z) provide Services and Supplies that otherwise would have been provided remotely and/or proactively. If you fail to maintain connectivity with the remote transmission tool, the contract is subject to an unconnected device charge per machine per overage billing cycle. You agree to provide adequate space without charge for the Equipment, adequate electricity (including, if necessary, a dedicated 110 or 220- volt line), an electrical surge suppressor with a UL-1449 rating or better, and reasonable storage for supplies to be used with the Equipment. 6. Additions and Modifications. If, during the Term, Customer upgrades, modifies, or adds equipment that utilizes the same Supplies as the Equipment, Customer shall promptly notify Company. Company maintains the right to inspect any upgrades and modifications to Equipment and/or additional equipment and determine whether equipment is eligible for Services. If approved for Services and agreed by the Parties, the Agreement will be amended to include such changes, including pricing modifications. All networked devices must be connected to our remote transmission tool. Any devices not under contract will be added automatically to the account for the listed rate. If our monitoring software is not reporting, Customer must work with us to resolve the issue as soon as possible. 7. Term and Payment. Except as may otherwise be provided for herein, this Agreement is non-cancellable and shall remain in effect throughout the Term; and, unless notified in writing sixty (60) days prior to its expiration, this Agreement shall automatically renew for successive month-to-month terms, which either party may terminate by providing written notice thirty (30) days prior to the next renewal date. Company reserves the right to terminate Services upon thirty (30) days written notice. In the event the fees herein are included in Customer’s lease payment, for the duration of the lease, the Term shall run concurrently with the lease agreement and be subject to the renewal provisions provided for therein. The meter count at installation or, in the case of owned printers, at assessment, will be used for meter/overages calculations. Except as set forth on the Cover Page, Customer agrees to pay Company all amounts due within thirty (30) days of the date of Company’s invoice or, if the parties have agreed the third-party lessor will collect the Services fees due under this Agreement on behalf of Company, in accordance with the applicable lease agreement, and all other sums when due and payable. Except where the Cover Page denotes flat rate pricing, any Monthly Payment entitles Customer to Services and Supplies for a specific number and type (i.e. black & white, color, scan) of Prints/Copies as identified on the Cover Page and will be billed in advance, and Customer agrees to pay the Overage Rate for each Print/Copy that exceeds the applicable number and type of Prints/Copies provided in the Minimum Monthly Payment which amount shall be billed in arrears and is payable as indicated on the Cover Page. A Print/Copy is defined as standard 8.5”x11” copy, except where Equipment is designated on the Cover Page as having a Color Large impression pool (Color LG) and an Extra Long impression pool (XL IMP Color), in which case prints/copies are defined as follows: (a) Black Image: for sheet sizes up to 13"x19", each image calculates as (1) Black Print Meter; (b) Color Image: for sheet sizes less than 145 square inches in total area, each image calculates as (1) Color Print Meter (e.g., 8.5 x 14 in is NOT oversize (119sq. in)); (c) Color Large: for sheet sizes greater than or equal to 145 square inches each sheet calculates as (1) Color Print Meter and (1) Color Large Print Meter (e.g., 11 x 17 in is oversize (187 sq. in)); and (d) Black and Color Extra Long: for sheets with a length greater than 19.33", each image calculates as (2) Extra Long Meter and (1) Color Print Meter. No credit will be applied towards unused copies/prints. Customer’s obligation to pay all sums when due shall not be subject to any abatement or offset. If any payment is not received by Company within fifteen (15) days of its due date, Company may charge, and Customer will pay a late fee of 5% of the amount due or $25, whichever is greater (or such lesser rate as is the maximum allowable by law). Company has the right to withhold Services and Supplies, without recourse, for any non-payment. Unless otherwise stated on the Cover Page, Company may, on an annual basis, (a) increase the Base Charge and/or the Overage Rates, in an amount not to exceed 20% per annum and/or (b) where a contract is subject to flat rate pricing, shift Customer’s obligation to the applicable flat rate band corresponding to Customer’s usage during the previous calendar year. Company retains the right to have all or some of the amounts due hereunder billed and/or collected by third parties. If Customer declines invoice delivery via email and/or automatic payment withdrawal, or requires any specialized billing procedure or invoicing, Company reserves the right to bill an administrative fee, in accordance with Company’s currently published fee schedule, which is subject to change from time to time. 8. Taxes. Payments are exclusive of all state and local sales, use, excise, privilege and similar taxes, if any. You will be responsible for, indemnify and hold Company harmless from, all applicable taxes, fees or charges (including sales, use, personal property and transfer taxes (other than net income taxes), plus interest and penalties) assessed by any governmental entity on you, the Equipment, this Agreement, or the amounts payable hereunder (collectively, “Taxes”), unless you timely provide continuing proof of your tax exempt status. Customer will pay when due, either directly to the taxing authority or to Company upon demand, all taxes, fines and penalties relating to this Agreement that are now or in the future assessed or levied, except for taxes levied upon Company’s income. 9. Applicable Laws. Both Parties agree that they will comply with all applicable laws and regulations during the Term. 10. Limited License to Use Software. Company grants (and is authorized by its licensor’s to grant) Customer a non-exclusive, non-transferable license to use in the U.S.: (a) software and accompanying documentation ("Base Software”) only with the Equipment with which it was delivered; and (b) Software that is set forth as a separate line item in this Agreement (“Application Software”) (including its accompanying documentation), as applicable, for as long as Customer is current in the payment of all applicable software license fees. "Base Software" and "Application Software" are referred to collectively as "Licensed Software". Customer has no other rights and may not: (1) distribute, copy, modify, create derivatives of, decompile, or reverse engineer Licensed Software; (2) activate Licensed Software delivered with the Equipment in an inactivated state; or (3) allow others to engage in same. Title to, and all intellectual property rights in, Licensed Software will reside solely with Company and/or its licensors (who will be considered third-party beneficiaries of this Section). Licensed Software may contain code capable of automatically disabling the Equipment. Disabling code may be activated if: (x) Company is denied access to periodically reset such code; (y) Customer is notified of a default under this Agreement; or (z) Customer’s license is terminated or expires. The Base Software license will terminate: (i) if Customer no longer uses or possesses the Equipment; or (ii) upon the expiration or termination of this Agreement, unless Customer has exercised its option to purchase the Equipment. Neither Company nor its licensors warrant that Licensed Software will be free from errors or that its operation will be uninterrupted. The foregoing terms do not apply to Diagnostic Software or to Licensed Software accompanied by a clickwrap or shrinkwrap license agreement or otherwise made subject to a separate license agreement. 11. Diagnostic Software. Software used to evaluate or maintain the Equipment ("Diagnostic Software") is included with the Equipment. Diagnostic Software is a valuable trade secret of Company or its Licensors. Title to Diagnostic Software will remain with Company or its licensors. Company does not grant Customer any right to use Diagnostic Software, and Customer will not access, use, reproduce, distribute or disclose Diagnostic Software for any purpose (or allow third parties to do so). Customer will allow Company reasonable access to the Equipment to remove or disable Diagnostic Software if Customer is no longer receiving Service from Company, provided that any on-site access to Customer's facility will be during Customer's standard business hours. 12. Software Support. Except for Application Software identified as "No Svc." on the Cover Page, Company (or a designated servicer) will provide the software support set forth below ("Software Support"). For Base Software for Equipment, Software Support will be provided during the initial Term and any renewal period but in no event longer than 5 years after Company stops taking customer orders for the subject model of Equipment. For Application Software, Software Support will be provided as long as Customer is current in the payment of all applicable software license and support fees. Company will maintain a web-based or toll-free hotline during Company’s standard working hours to report Licensed Software problems and answer Licensed Software-related questions. Company, either directly or with its vendors, will make reasonable efforts to: (a) assure that Licensed Software performs in material conformity with its user documentation; (b) provide available workarounds or patches to resolve Licensed Software performance problems; and (c) resolve coding errors for (i) the current Release and (ii) the previous Release for a period of 6 months after the current Release is made available to Customer. Company will not be required to provide Software Support if Customer has modified the Licensed Software. New releases of Licensed Software that primarily incorporate compliance updates and coding error fixes are designated as "Maintenance Releases" or "Updates". Maintenance Releases or Updates that Company may make available will be provided at no charge and must be implemented within six months. New releases of Licensed Software that include new content or functionality ("Feature Releases") will be subject to additional license fees at then-current pricing. Maintenance Releases, Updates and Feature Releases are collectively referred to as "Releases". Each Release will be considered Licensed Software governed by the Software License and Licensed Software Support provisions of this Agreement (unless otherwise noted). Implementation of a Release may require Customer to procure, at Customer’s expense, additional hardware and/or software from Company or another entity. Upon installation of a Release, Customer will return or destroy all prior Releases. 13. INTELLECTUAL PROPERTY. a. CUSTOMER’S CONTENT AND CUSTOMER ASSETS. Customer represents and warrants that it owns the customer assets and its content and materials provided to Company in connection with this Agreement or otherwise has the right to authorize Company to perform the Services hereunder. Customer represents and warrants that such content and materials do not, and shall not, contain any content that (i) is libelous, defamatory or obscene and/or (ii) infringes on or violates any applicable laws, regulations or rights of a third party, including without limitation, export laws, or any proprietary, intellectual property, contract, moral or privacy right or any other third party right. CEC approved Ver.1.8.3 Effective 5/14/26 Page 4 of 19 b. XEROX TOOLS. “Xerox Tools” means certain Xerox proprietary tools (including any modifications, enhancements and derivative works) used by Company to provide certain Services Xerox and its licensors will at all times retain all right, title and interest in and to Xerox Tools including without limitation, all intellectual property rights therein, and, except as expressly set forth herein or as set forth in a SOW where limited access to the Xerox Device Manager (XDM) may be granted for a specific purpose, no rights to use, access or operate the Xerox Tools are granted to Customer. Xerox Tools will be installed and operated only by Company or its authorized agents. If required for royalty reporting purposes, Company may disclose Customer’s name and address to Xerox and/or the third-party licensor of certain Xerox Tools. Customer will not decompile or reverse engineer any Xerox Tools or allow others to do so. Customer will have access to reports generated by the Xerox Tools and stored in a provided database as set forth in the applicable SOW. Company may remove Xerox Tools at any time in Company’s sole discretion, provided that the removal of Xerox Tools will not affect Company’s obligations to perform Services, and Customer shall reasonably facilitate such removal. If Xerox Tools are included as part of the Services, they may be used by Customer only in conjunction with such Services. c. LIMITED LICENSE TO ASSESSMENTS AND REPORTS. Customer may duplicate and distribute assessments and/or reports prepared by Company pursuant to this Agreement only for Customer’s internal business purposes. Any recommendations and processes described in assessments and/or reports may only be implemented by Company for Customer and, if implemented, used by Customer only for Customer’s internal business purposes. d. NO GRANTS TO CUSTOMER. Customer agrees that, except as set forth expressly in this Agreement, no other rights or licenses are granted to Customer. Further, the rights granted to Customer in this Section shall immediately terminate if Customer defaults hereunder with respect to any of its obligations related to such grant. 14. CONFIDENTIAL INFORMATION. Information exchanged under this Agreement will be treated as confidential if it is identified as confidential at disclosure or if the circumstances of disclosure would indicate to a reasonable person that the information should be treated as confidential (“Confidential Information”). The terms and conditions of this Agreement are Confidential Information of Company and Customer, and each party agrees not to disclose any of the foregoing without the other party’s prior written consent. Confidential Information will be protected using a reasonable degree of care to prevent unauthorized use or disclosure for two (2) years from the termination or expiration of this Agreement under which such Confidential Information was disclosed, whichever occurs later; provided, however, confidentiality with respect to trade secrets and Xerox Tools will not expire. These obligations of confidentiality will not apply to any Confidential Information that: (1) was in the public domain prior to, at the time of, or subsequent to the date of disclosure through no fault of the receiving party; (2) was rightfully in the receiving party’s possession or the possession of any third party free of any obligation of confidentiality; (3) was developed by the receiving party’s employees independently of and without reference to any of the other party’s Confidential Information; or (4) where disclosure is required by law or a government agency. Upon expiration or termination of this Agreement, each party will return to the other or, if requested, destroy, all Confidential Information of the other in its possession or control, except such Confidential Information as may be reasonably necessary to exercise rights that survive termination of this Agreement. 15. Warranty. Customer acknowledges that the Products covered by this Agreement were selected by Customer based upon its own judgment. Company shall pass through any applicable manufacturer’s warranty to Customer. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF NON-INFRINGEMENT; IMPLIED WARRANTIES OF MERCHANTABILITY; OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE SPECIFICALLY AND UNRESERVEDLY EXCLUDED. 16. Limitation of Liability. In no event shall EITHER PARTY be liable for any indirect, special, incidental, consequential damages, INCLUDING WITHOUT LIMITATION loss of profits, or punitive damages whether based in contract, tort, or any other legal theory and irrespective of whether EITHER PARTY has notice of the possibility of such damages. In no event shall Company be liable to Customer for any direct damages in excess of the fees paid for Services under this Agreement by Customer to Company during the six-month period immediately preceding the event that gave rise to the claim. 17. Default; Remedies. Any of the following events or conditions shall constitute da default under this Agreement: (a) failure by Customer to make payment when due of any indebtedness to Company or for the Products, whether or not arising under this Agreement, without notice or demand by Company; (b) material breach by either party of any other obligation herein where such breach is not cured within thirty (30) days of receipt of written notice from the non-defaulting party detailing such breach; or (c) if Customer ceases doing business as a going concern. If Customer defaults, Company may: (1) require future Services, including Supplies, be paid for in advance, (2) require Customer to immediately pay the amount of the remaining unpaid balance of the Agreement, (3) terminate any and all agreements with Customer, and/or (4) pursue any other remedy permitted at law or in equity. In the event of default by Customer, remaining payment amounts due will be calculated using the average of the last six months’ billing or the amount set forth on the face of the Agreement, whichever is greater, multiplied by the remaining months of the Agreement, to compensate for loss of bargain and not as a penalty. If Company defaults, Customer may terminate Services pursuant to this Agreement with no further obligation to pay for such Services accruing after the effective date of termination; provided, however, that Customer shall remain liable for all amounts due and owing for Services rendered through the effective date of termination. Customer may also pursue legal remedies as permitted under this Agreement. In the event of litigation arising out of this Agreement, the prevailing party shall be entitled to collection of its reasonable costs and attorneys’ fees incurred in defending or enforcing this Agreement. 18. Assignment. Neither party may sell, transfer, or assign this Agreement without the prior written consent of the other party, which shall not be unreasonably withheld, except that Company may assign or transfer this Agreement, in whole or in part, to any of its affiliates that control, are controlled by, or are under common control as Company. 19. Notices. Notices under this Agreement shall be sent as follows: (a) if to Company, addressed to Company and delivered to PO Box 660501, Dallas, TX 75266-0501, Attn: XBS Customer Care , and/or to the email address set forth in Company’s invoices; and (b) if to Customer, addressed to Customer and delivered to the physical address set forth on the Cover Page and/or to any email address Customer provides, or to such other address as provided by a Party in writing from time to time. Notices will be deemed given five (5) days after mailing by first class mail, two (2) days after sending by nationally recognized overnight courier, or on the date of electronic confirmation of receipt of an electronic transmission, when followed by mailing of such notice as provided herein. 20. Indemnification. Each party, if promptly notified by the other and given the right to control the defense, shall indemnify, defend and hold harmless the other party, its affiliates, and their respective officers, directors, employees, agents, successors and assigns, from and against all claims by a third party for losses, damages, costs or liability of any kind (including expenses and reasonable legal fees) that a court finally awards such party (“Claims”) for bodily injury (including death) and damage to real or tangible property, to the extent proximately caused by the negligent acts or omissions, or willful misconduct of the indemnifying party (or its affiliates) in connection with this Agreement. 21. Fax/Electronic Execution. A faxed or electronically transmitted version of this Agreement may be considered the original. This Agreement may be signed in counterparts and all counterparts will be considered and constitute the same Agreement. 22. Warranty to Execute. Each party represents and warrants to the other, as an essential part of this Agreement, that: (i) it is duly organized and validly existing and in good standing under the laws of the state of its incorporation or formation; (ii) this Agreement has been duly authorized by all appropriate corporate action for signature; and (iii) the individual signing this Agreement is duly authorized to do so. 23. Miscellaneous. (a) Choice of Law. This Agreement shall be governed by the laws of the state of New York (without regard to conflict of laws principles); (b) Jury Trial. THE PARTIES EXPRESSLY WAIVE TRIAL BY JURY AS TO ALL ISSUES ARISING OUT OF OR RELATED TO THIS AGREEMENT; (c) Entire Agreement. This Agreement constitutes the entire agreement between the parties with regards to the subject matter herein and supersedes all prior agreements, proposals or negotiations, whether oral or written; (d) Enforceability. If any provision of this Agreement is unenforceable, illegal or invalid, the remaining provisions will remain in full force and effect; (e) Amendments. This Agreement may not be amended or modified except by a writing signed by the parties; provided Customer agrees that Company is authorized, without notice to Customer, to supply missing information or correct obvious errors provided that such change does not materially alter Customer’s obligations; (f) Force Majeure. Company shall not be responsible for delays or inability to provide Products or Services caused directly or indirectly by strikes, accidents, climate conditions, parts availability, unsafe travel conditions, or other reasons beyond Company’s control. CEC approved Ver.1.8.3 Effective 5/14/26 Page 5 of 19 PRODUCT SCHEDULE (SCHEDULE A) This Product Schedule/Schedule A is attached to and becomes part of the Agreement. PRODUCTS QTY MFG / MODEL DESCRIPTION ID# SERIAL NUMBER STARTING BLACK METER STARTING COLOR METER LOCATION METER POOLS PRICE TOTAL PRICE 1 C620DN (Service Only) C620DN CROTON HARMON UNION FREE SCHOOL DISTRICT 10 GERSTEIN STREET CROTON ON HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 Include d in MPS Included in MPS 1 XEROX B310 (Service Only) XEROX B310 CROTON HARMON UFSD - CARRIE E TOMPKINS ELEMENTARY SCHOOL 8 GERSTEIN STREET CROTON ON HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 Include d in MPS Included in MPS 1 HP HP M255DW (Service Only) DO - ASST SUPER PPS AE6263 VNB3S65 732 0 1 10 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX C620DN (UMQ) (Service Only) Room 229 EQ29689 7 UMQ0037 11 0 1 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 BRO BROTHER HL 6180 (Service Only) BOYS LOCKER ROOM X8327 U63082C3 N334772 1 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 BRO BROTHER HL 6180 (Service Only) 209 Y0391 U63082C3 N335746 1 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 BRO BROTHER HL 6180 (Service Only) BUS GARAGE - MECH Y0547 U63082C5 N969690 1 0 427 YORKTOWN ROAD, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 BRO BROTHER HL 6180 (Service Only) BUS GARAGE Y0546 U63082H4 N795055 1 0 427 YORKTOWN ROAD, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 BRO BROTHER HL 6180 (Service Only) 201A Y0371 U63082K4 N850319 1 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 BRO Brother MFC- L6900DW (Service Only) 109 U65541G 1N67180 3 U65541G1 N671803 1 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 6 of 19 1 HP HP 1022 PRINTER (Service Only) GUIDANCE- THIBIDEAU Z5910 VNB3H09 108 1 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 HP HP 1505 PRINTER (Service Only) GUIDANCE- LESLIE Y0374 VND3H00 791 1 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 HP HP M209DWE (Service Only) HEAD CUSTODIAN EQ26369 9 VND3C07 069 1 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 HP HP M209DWE (Service Only) STUDENT SERVICES CENTER EQ26341 8 VND3C09 341 1 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) CUSTODIAN QRG375 336 QRG3753 36 1 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Flat Rate Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 411 QRG373 238 QRG3732 38 5 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C320DNI PRINTER (ZLQ) (Service Only) HS SECURITY ZLQ2067 95 ZLQ20679 5 5 5 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 310 QRG375 322 QRG3753 22 8 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) Location: PVC Room 315 EQ31791 9 QRG3720 20 57 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) HS Room 305 EQ31787 5 QRG3733 09 57 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 123 QRG376 525 QRG3765 25 178 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) PRINCIPAL QRG372 293 QRG3722 93 179 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B625DN (UPQ) (Service Only) TIGER LOUNGE UPQ016 050 UPQ0160 50 212 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) PVC Room 409 EQ31778 5 QRG3723 37 220 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 7 of 19 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) Location: CET Room 16 EQ31791 7 QRG3723 09 306 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 102 QRG373 316 QRG3733 16 311 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) PVC Room 407 EQ31787 6 QRG3733 28 314 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 303 QRG376 708 QRG3767 08 327 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M255DW (Service Only) Assistance Principal Office AE6264 VNB3S65 742 368 375 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 202 QRG373 302 QRG3733 02 424 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) Location: CET Room 6 EQ31791 5 QRG3723 30 433 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 200A QRG373 326 QRG3733 26 546 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 217 QRG372 336 QRG3723 36 553 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 213 QRG021 020 QRG0210 20 645 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) PVC Room 311 EQ31787 4 QRG3723 42 660 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) Location: PVC Room 312 EQ31791 8 QRG3734 95 664 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 403 QRG374 814 QRG3748 14 802 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) PE OFFICE QRG021 098 QRG0210 98 859 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 8 of 19 1 Xerox XEROX C310 COLOR PRINTER (Service Only) ART ROOM QRC812 162 QRC8121 62 944 1309 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 204 QRG373 318 QRG3733 18 948 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C320DNI PRINTER (ZLQ) (Service Only) CET Library EQ30610 9 ZLQ15827 7 1038 1987 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX C620DN (UMQ) (Service Only) CHHS Room 113 EQ32188 0 UMQ0333 98 1052 775 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 HP HP M454DN (Service Only) WORLD LANGUAGE EQ25520 5 VNB3K27 092 1247 9566 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) PVC Room 106 EQ31778 4 QRG3723 35 1299 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) Location: PVC Room 317 EQ31792 0 QRG3733 17 1565 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M255DW (Service Only) DO - KELLY LENT AE6265 VNB3S65 709 1646 7182 10 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 19 QRG021 331 QRG0213 31 1697 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 24 QRG021 311 QRG0213 11 1747 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 306 QRG375 330 QRG3753 30 1755 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 11 QRG021 095 QRG0210 95 1830 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 211 QRG021 320 QRG0213 20 2157 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 103 AJ3249 QRG5818 61 2293 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 9 of 19 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) Room 18 EQ30699 8 QRG0210 72 2432 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 319 QRG021 061 QRG0210 61 2543 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C320DNI PRINTER (ZLQ) (Service Only) CET 5 EQ30763 1 ZLQ15914 7 2544 3713 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 21 QRG021 077 QRG0210 77 2555 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 23 AJ3255 QRG5810 86 2641 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B305 (Service Only) DO - RISA ROSS QRK658 487 QRK6584 87 2680 0 10 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 113 QRG021 332 QRG0213 32 2702 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 38A QRG021 084 QRG0210 84 2821 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 316 QRG375 308 QRG3753 08 2836 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C620DN (UMQ) (Service Only) MAIN OFFICE BACK UMQ032 544 UMQ0325 44 2906 3483 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 220 AJ3242 QRG5810 88 3136 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 105D AJ3220 QRG5804 34 3175 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 205 QRG374 865 QRG3748 65 3271 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C620DN (UMQ) (Service Only) Room 228 EQ29306 5 UMQ0037 61 3343 7479 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 10 of 19 1 Xerox XEROX B305 MULTIFUNCTION PRINTER (Service Only) DO - ASST SUPER FOR BUSINESS EQ28763 7 QRK6548 39 3407 0 10 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP LASERJET M209DW (Service Only) Music Room VND3C0 9354 VND3C09 354 3474 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) Room 14 EQ30699 7 QRG5856 94 3486 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M209DWE (Service Only) 106 AE6269 VND3C07 066 3695 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 214 QRG021 040 QRG0210 40 3758 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 201 AJ3237 QRG5813 94 3902 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M209 (Service Only) LIBRARY COMPUTER ROOM VND3C0 9336 VND3C09 336 4000 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 8 QRG020 971 QRG0209 71 4048 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) MAIN OFFICE QRG021 080 QRG0210 80 4114 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 219 AJ3247 QRG5810 24 4190 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C310 COLOR PRINTER (Service Only) 301 AJ3257 QRC8114 66 4193 5977 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B305 MULTIFUNCTION PRINTER (Service Only) Music Room AJ3217 QRK6517 08 4290 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C400 DN (7HB) (Service Only) ART STUDIO Z5911 7HB47380 3 4690 14364 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 105 AJ3231 QRG5810 81 4949 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 11 of 19 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) ASSISTANT PRINCIPAL QRG585 693 QRG5856 93 5004 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 20 AJ3259 QRG5824 75 5036 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M255DW (Service Only) 308 AE6262 VNB3S65 745 5176 4808 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 402 AJ3230 QRG5815 98 5204 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 115 QRG021 091 QRG0210 91 5219 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C500 DN (7RAB) (Service Only) 302 AJ3269 7RA60529 3 5308 19107 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX C620DN (UMQ) (Service Only) CHHS Library EQ30700 6 UMQ0313 19 5398 9450 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 233 AJ3236 QRG5810 03 5420 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 224 AJ3226 QRG5804 40 5428 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 22 AJ3252 QRG5822 68 5573 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B305 MULTIFUNCTION PRINTER (Service Only) NURSE QRK658 494 QRK6584 94 5692 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 124 AJ3222 QRG5805 45 5787 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 25 AJ3239 QRG5824 66 5920 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 101 AJ3233 QRG5810 50 6011 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 12 of 19 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 216 AJ3240 QRG5816 01 6032 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B610DN (3XBA) (Service Only) 203 AJ3267 3XB47062 4 6229 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 408 AJ3232 QRG5814 12 6442 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 10 AJ3258 QRG5822 64 6577 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 415 AJ3246 QRG5822 82 6895 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 12 AJ3214 QRG5802 93 6897 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 13 AJ3333 QRG5824 44 7143 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 107 AJ3245 QRG5822 93 7214 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 120 AJ3221 QRG5804 39 7223 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M255DW (Service Only) Guidance Office AE6267 VNB3S65 733 7398 10565 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 HP HP M402DN (Service Only) BOYS LOCKER ROOM X9826 PHBHD24 360 7535 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 7 AJ3332 QRG5819 79 7605 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M451NW CLJ PRINTER (Service Only) 102- GRAPHIC VIDEO ART Y0376 CNDF621 523 7620 16464 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 HP HP M209DWE (Service Only) CET room 2 AE6273 VND3C07 063 7686 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 13 of 19 1 Xerox XEROX B305 MULTIFUNCTION PRINTER (Service Only) 100E AJ3262 QRK6517 22 8015 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 15 AJ3261 QRG5824 62 8153 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M209DWE (Service Only) 211 EQ26334 0 VND3C07 071 8596 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M209DW (Service Only) 401 Y9894 VND3C09 346 8643 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 213 AJ3241 QRG5810 96 8659 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 116 AJ3260 QRG5823 76 8689 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 112 AJ3211 QRG5805 59 8828 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M451DW CLJ PRINTER (Service Only) MAIN OFFICE ASSISTANT PRINCIPAL Y0485 CNDF520 973 9199 16819 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 222 AJ3219 QRG5804 36 9212 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 205 AJ3248 QRG5809 05 9843 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C600DN (9RAB) (Service Only) MAIN OFFICE COPY ROOM AJ3270 9RA00143 1 10421 90295 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX VERSALINK C600 COLOR PRINTER NON METERED (Service Only) DO - KAYLEN WARD AD7743 9RA66742 5 10845 30714 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 4 AJ3250 QRG5822 94 11109 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 17 AJ3213 QRG5804 45 11714 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 14 of 19 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 215 AJ3251 QRG5826 74 11863 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C600DN (9RAB) (Service Only) MAIN OFFICE COPY ROOM AJ3271 9RA00226 7 12151 93564 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 210 AJ3210 QRG5802 94 12789 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 114 AJ3253 QRG5819 23 13296 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox PHASER 6600 CLR PRINTER (Service Only) STUDENT SERVICES CENTER Z5915 XL142290 9 13720 17957 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 304 AJ3227 QRG5802 58 13724 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP COLOR LASERJET CP35225DN (Service Only) CET - GROUNDS OFFICE Y0543 CNCC97H 0K3 13853 18521 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 HP HP M209DWE (Service Only) 104 EQ26333 8 VND3C07 083 14436 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B610DN (3XBA) (Service Only) MAIN OFFICE COPY ROOM AJ3265 3XB47057 5 14742 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 111 AJ3254 QRG5813 95 15066 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 9 AJ3212 QRG5804 26 15628 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX C625DN (UQA) (Service Only) 214G AK06395 UQA1995 55 15923 5176 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 212 AJ3244 QRG5822 83 16268 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 312 AJ3215 QRG5804 51 16491 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 15 of 19 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 309 AJ3216 QRG5804 50 16732 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 117 AJ3223 QRG5804 29 17262 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 206 AJ3235 QRG5816 05 17424 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 206 AJ3225 QRG5804 47 17482 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 110 AJ3238 QRG5809 99 18156 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B305 MULTIFUNCTION PRINTER (Service Only) DO - DISTRICT TREASURER EQ28763 8 QRK6524 45 18779 0 10 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M209DW (Service Only) DO - THOMAS THOMAS AE6272 VND3C09 360 18920 0 10 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 203 AJ3243 QRG5818 94 19064 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M428FDW (Service Only) NURSE AD4205 MXBPMD Q27W 20946 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox PHASER 6600 CLR PRINTER (Service Only) SUPERINTEND ENT Y0556 XL137908 1 22821 33907 10 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 200B AJ3228 QRG5807 53 32006 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B610DN (3XBA) (Service Only) CHHS Library AJ3266 3XB47057 7 32196 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B610DN (3XBA) (Service Only) 122 AJ3268 3XB47062 5 33395 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M551 CLJ PRINTER (Service Only) PRINCIPAL SECRETARY Y0487 CNDCH2 C0XM 34385 83426 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Color: MPS Pool #1 CEC approved Ver.1.8.3 Effective 5/14/26 Page 16 of 19 1 Xerox XEROX B310 PRINTER (QRG) (Service Only) 202 AJ3218 QRG5804 44 37806 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP LJ 3015 PRINTER (Service Only) 301 Y0389 VNBCC9C 2XK 46392 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 Xerox XEROX B610DN (3XBA) (Service Only) MAIN OFFICE COPY ROOM AJ3263 3XB47054 5 54455 0 8 GERSTEIN STREET, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M426F DW B/W MFP (Service Only) 218 - NURSE'S OFFICE Y0449 PHBLK67 8J7 66107 0 3 GLEN PLACE, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP HP M606 DN (Service Only) MAIN OFFICE FRONT DESK Y0411 CNBCHBT 07B 94951 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP RECERTIFIED HP MONO LASERJET M602DN (Service Only) 105A Y0377 JPCCG47 04N 123385 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 1 HP RECERTIFIED HP MONO LASERJET M602DN (Service Only) 103 Y0387 JPCCFBQ 036 125049 0 36 OLD POST ROAD SOUTH, CROTON-ON- HUDSON, NY 10520 B&W: MPS Pool #1 Subtotal $0.00 CUSTOMER ACCEPTANCE By executing this agreement, I acknowledge that I have read and understand this agreement and I certify that I am authorized to execute this agreement on behalf of customer. Authorized signature acknowledges terms / conditions and expiration dates or meter readings. The terms and conditions on the face and reverse side of this agreement correctly set forth the entire agreement between parties. AUTHORIZED CUSTOMER SIGNATURE: **signature** TITLE: **title** SIGNER’S NAME (PRINTED): **fullname** DATE: **datesigned** COMPANY SALES: **signature2** DATE: **datesigned2** CEC approved Ver.1.8.3 Effective 5/14/26 Page 17 of 19 XEROX® ADVANCED MANAGED PRINT SERVICES STATEMENT OF WORK THIS XEROX® ADVANCED MANAGED PRINT SERVICES STATEMENT OF WORK (''AMPS SOW'' or ''this SOW'') is hereby attached to and made a part of the SSA and/or MSA (''Agreement'') entered into by and between Xerox Business Solutions, LLC (''Company') and CROTON HARMON UNION FREE SCHOOL DISTRICT (''Customer''), collectively the ''Parties'', to add the AMPS as further described herein. The effective date of this AMPS SOW is 10/13/2026. Except as expressly set forth herein, the Agreement’s terms and conditions are incorporated herein and shall govern the provision of AMPS pursuant to this AMPS SOW. 1. DEFINED TERMS - Terms defined within the Agreement and used herein shall have the meaning set forth in the Agreement unless expressly set forth otherwise below. Company – Refers to the Company identified in the Agreement and referenced above, and operationally may include or refer to its affiliates executing Services on its behalf. In-Scope AMPS Equipment – AMPS-Eligible Equipment installed in the Sites and managed by Company as defined by the Xerox Tools under this AMPS SOW. Xerox® Advanced Managed Print Services (AMPS) – Services provided by Company under this XPSAS SOW on In-Scope AMPS Equipment, which include proactive meter reads, proactive Supplies requests, and proactive break/fix requests. Xerox® Support Assistant – An app running on a Xerox ConnectKey printer that shows the user the status of AMPS Incidents, and enables the user to raise new Incidents or submit meter reads into the AMPS process. 2. SERVICES DESCRIPTION – AMPS provides proactive meter reads, proactive Supplies requests, and proactive break/fix requests for In-Scope AMPS Equipment. a. Company shall operate the Xerox’s Service Desk Support during Company’s normal business hours on Company’s business days. Service Desk Support includes receipt of Service Calls by service provider. Service Calls may be generated from automatic alerts from In-Scope Devices (Proactive Service Call) or from the web portal by a Customer or Reseller or by telephone (Reactive Service Call). b. To enable Company to provide the expected proactive Services and Supplies, Customer agrees to the use of a monitoring tool (see Xerox Tools). Customer ensures the selected tool continues to run and/or connects to their network and devices. Company is available for technical support of that tool, and the operation and maintenance of any Cloud component. c. If the chosen device management solution is Xerox Workplace Cloud Fleet Management ('CFM'), then by agreeing to this AMPS SOW You also agree to terms as defined in the following end user licensing agreement, as well as any periodic updates thereto, relating to the use of Xerox Tools to deliver the AMPS covered in this AMPS SOW. Company and/or Xerox Corporation reserve the right to update these terms at any time. www.xerox.com/downloads/usa/en/x/XWC-and-CFM-Terms-of-Service-and-EULA.pdf For other solutions, Terms and Conditions will be presented in the tool User Interface itself during implementation. 3. XEROX TOOLS - Company may utilize one or more of the following Xerox Tools to provide AMPS: a. Xerox Workplace Cloud Fleet Management solution (''CFM'') – software that provides device data for monitoring of supplies, break/fix and meters and allows policy-based compliance to automate print fleet security; remote setting configuration; and security, patch and password management. b. Xerox Device Agent (''XDA'') is an application that enables the monitoring and assessment of the status and output of In-Scope Devices. c. Xerox Device Manager (''XDM'') - an application that enables the monitoring and assessment of the status and output of In-Scope Devices. d. Xerox Device Direct (''XDD'') - an application is embedded in the firmware of certain devices that allows In-Scope AMPS Equipment to automatically communicate Device Data to Xerox for monitoring purposes. e. Xerox Services Manager (''XSM'') – a Web-based application providing Company with data enabling centralized asset tracking; device and supplies monitoring; and break/fix incident management. CEC approved Ver.1.8.3 Effective 5/14/26 Page 18 of 19 f. Xerox Report Manager (''XRM'') - an application that allows standard and custom reporting from XSM. g. Fleet Management Portal (''FMP'') - an online portal that provides program and device status and analytics. h. Xerox MPS Advanced Analytics (''MPS AA'') - a cloud-based reporting tool that presents data in a business intelligence format 4. TERM - Unless otherwise stated herein or in the Agreement, the term of this AMPS SOW shall be the same as the Term of the Agreement. 5. CHARGES – Charges for AMPS are set forth in the signed Agreement to which this AMPS SOW is attached and are exclusive of any and all applicable Taxes. 6. CHANGES – To the extent that the Parties wish to add or make modifications to this AMPS SOW, all such changes will be documented in a AMPS SOW Amendment signed by both Parties. 7. ADDITIONAL TERMS AND CONDITIONS SPECIFIC TO AMPS SOW – a. ADDITIONAL WARRANTY DISCLAIMER – IN ADDITION TO THE WARRANTIES AND DISCLAIMERS IN THE AGREEMENT, THE FOLLOWING SHALL APPLY TO AMPS: EXCEPT AS STATED IN THE AGREEMENT, COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, REGARDING THE PERFORMANCE OF AMPS , AND COMPANY DOES NOT WARRANT THAT AMPS WILL BE COMPATIBLE WITH ALL OF CUSTOMER’S SOFTWARE, OR WILL MEET CUSTOMER’S REQUIREMENTS, OR WILL BE ERROR FREE. If there is a conflict between the contents of the Agreement and this AMPS SOW, this SOW shall control but only with respect to the provision of AMPS. The terms and conditions of this AMPS SOW apply only to the provision of the AMPS, and do not affect, amend, or modify any of the provision of any other Services under the Agreement. * Signature Page Follows * Xerox Business Solutions, LLC CROTON HARMON UNION FREE SCHOOL DISTRICT Print Name: _________________________________ Print Name: **fullname** __________________________________ Print Title: _________________________________ Print Title: **title** _________________________________ Sign: **signature2** _________________________________ Sign: **signature** __________________________________ Date: **datesigned2** _________________________________ Date: **datesigned** __________________________________ CEC approved Ver.1.8.3 Effective 5/14/26 Page 19 of 19 Appendix 1 - Service Desk Support Activities - Table One Activity Service Desk Support Xerox/XBS Receive and log Service Call in Fleet Management Portal (FMP) ✔ Monitor Proactive Service alerts *** on network connected compliant In-Scope Devices with fault reporting capability ✔ Collect and log Call Data* ✔ Undertake basic diagnosis including web troubleshooting processes via Remote Call Assist (RCA) where the In Scope Device contains features that enable remote diagnosis and repair of problems and log activity ✔ Validate requests for consumables against entitlement, e.g., volume and order history ✔ Escalation to Level 2 Support within XSM with Call Data if RCA is unsuccessful ✔ Arrange shipment of Consumable to Customer ✔ Arrange advanced remote diagnosis with Customer upon Service Call using RCA and log activity on XSM ✔ Follow up daily on progress of Service Call (Level One Support/Level Two Support follow up on the tickets owned at that stage) ✔ Log activities on open ticket on XSM (by the Level that owns the ticket at that stage) ✔ Close ticket (by the Level that owns the ticket at that stage) ✔ * Call Data means Asset Tag Number (required); Serial Number (required); Customer Service Centre/Customer end user name (required); Customer Service Centre/Customer end user contact number; (required); Incident statement (required); Fault Type (required where break fix incident), Customer Service Centre/Customer end user email address; Device location; Internal reference number (if applicable); and meter reads. Call Data is Customer Data Assumptions: *** Advanced MPS Services, pro-active supplies and break/fix support, proper functioning of and data availability for the Xerox Tools and performance levels are dependent on active monitoring tools, such as XDA, XDM, XDD or CFM. It’s the Customer’s responsibility to keep such tools connected to the in-scope devices.