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Also attached to this agenda item: Q2 FY 2024 Clerk Q2 FY 2024 Engineering Q2 FY 2024 Justice Court Q2 FY 2024 Parking Q2 FY 2024 Police Q2 FY 2024 Public Works Q2 FY 2024 Recreation Q2 FY 2024 Treasurer Q2 FY 2024 Finance

Date: December 15, 2023 To: Mayor Pugh and Board of Trustees From: Emily Mancini, Assistant to the Village Manager RE: Quarterly Report – Manager’s Office In July of 2023, the Manager’s Office created a Resident Request Tracker for the purpose of detailing and following up with requests from Village residents. Through this Tracker, the Manager’s Office has directly assisted in the resolution of 7 Code Enforcement issues, 1 Engineering issue, 2 Quality of Life issues, 4 safety issues, 4 street paving requests, and 2 utility issues (see chart below). The following were received during the second quarter of FY 2023-24 via SeamlessDocs: Form Name Online Forms Q2 FY Community Event Form Dog License Renewal Form Dog Park Permit Form DPW Metal Pickup Form DPW Services Request Form Employment Application Online Billing, Change of Address, New Owner Form Park Pass Form (Senior and Non-Senior) Recreation Program Registration Form (Senior and Non- Senior) Recycling Bin Request Form Residential Parking Permits Seasonal Parking Permits Weekend Parking Permits Code Enforcement Engineering Quality of Life Safety Street Paving Utilities Q2 Resolved Resident Requests Compared to Q2 of FY 2022-2023, there has been a significant increase in online submissions for Recreation Programming, Employment, and Dog License Renewals. 610 online submissions were received for the above forms via SeamlessDocs in the second quarter period of FY 2023-24. The Village’s social media engagement and follower count continues to grow, with a significant follower growth for Instagram this Quarter. The following were our statistics at the beginning and end of the quarter: Users as of 9/2/23 Users as of 12/15/23 Facebook Follows 4,445 4,575 “X” Follows Instagram Follows 2,135 2,227 Bill Email Form Change of Address Form Community Event Form Dog License Renewal Form Dog Park Permit Form DPW Metal Pickup Form DPW Services Request Form Employment Application New Owner Information Form Park Pass Form (Senior and Non-Senior) Recycling Bin Request Form Residential Parking Permits Seasonal Parking Permits Weekend Parking Permits Recreation Program Registration Form (Senior and… Number of Online Form Submissions Q2 FY 2023 Q2 FY 2022 The Village currently has 11 email subscriptions available to residents. The total subscribers for each of these subscriptions is as follows: Subscribers YTD Field Closings 1,530 Village Newsletter 4,966 Village News & Announcements 3,271 Recreation News & Announcements 1,741 Seniors News & Announcements Snow Alerts 1,345 Board of Trustees Agenda 1,085 Planning Board Agenda 1,026 Water Control Commission Agenda Waterfront Advisory Committee Agenda Zoning Board of Appeals Agenda The Village sent out about a total of 82 emails on the Village news list for the second Quarter. The Village Manager’s office also compiled three newsletters during this period. The newsletter is delivered to 4,966 individuals via Constant Contact and approximately 100 via U.S. Mail for residents without Internet access. During the second Quarter of the fiscal year, the Village Board held a total of 6 regular meetings, 1 special meeting, and 3 work sessions. A total of 53 resolutions were adopted by the board. If there any questions regarding the information compiled in this report, or if you have a suggestion as to what other information can be included, please do not hesitate to ask. Thank you. Prepared by: Emily Mancini, Assistant to the Village Manager